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Walmart plans to handle returns faster than Amazon
10 Octubre 2017, 10:24 | Azura Castelo
Wal-Mart promises 30-second returns in stores, as Amazon tries to catch up
Mobile Express is Walmart's growing brand of app-based services, which include the Mobile Express Money Services and forthcoming Mobile Express Pharmacy. Then at the store, customers will use a mobile express lane at the service desk, scan a QR code at the desk and hand the item to return to a Wal-Mart employee.
Walmart is launching a new in-store service for items bought online that needs to be returned to a store, Fortune reported.
Specifically, Walmart reiterated its full-year 2018 EPS guidance of $4.30 to $4.40, which is in-line with the Wall Street consensus view of $4.38.
The corporation announced Monday that it will launchMobile Express Returns, a feature on the Walmart app that allows consumers to return items they don't want. The option will reportedly add more items later.
While Amazon still can't match Walmart's massive physical infrastructure, it's made some headway towards catching up by allowing online returns in each of its almost 500 newly acquired Whole Foods stores and inking a deal with Kohl's to allow them at certain Los Angeles and Chicago locations.
Eckert also said that under the new return policy, customers would be able to get a refund right away, while the store no longer has to bother with processing a damaged or defective return. Walmart is likewise attempting to make a comparable streamlined returns process for things sold by outside vendors.
The returns will take just seconds this time. The result was a 60% growth in US e-commerce sales at its namesake chain last quarter. It's been acquiring smaller players like ModCloth, Moosejaw and Bonobos.
The company has also been busy improving its shipping offers and expanding its popular Grocery Pickup program nationwide. Last year, Walmart tapped jet.com CEO Marc Lore to head up its US efforts after online sales growth had slowed under his predecessor.
Walmart is all about online, anticipating digital sales next fiscal year will rise about 40 percent and that it will double the number of USA curbside locations for online grocery shoppers at its stores.
The whole process will only take around 35 seconds or less, according to Walmart.
Soon, Walmart mobile app users will have a great privilege - fast-tracking the line. And of course there have been the acquisitions of numerous digital-first startups to pick up the pace and target new customers: for example, Jet.com and most recently Parcel for delivery services. Walmart operates as the chain of the hypermarkets as well as grocery stores.
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